• Privacy Policy & HIPAA Disclosure

    Effective Date: March 20, 2026

    Balcones Care Solutions is committed to protecting the privacy and security of our patients’ information. This Privacy Policy explains how we collect, use, and safeguard your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and mobile carrier requirements.

    1. Information We Collect

    To provide medical supplies and coordinate care, we collect the following types of information:

    • Personal Identifiers: Name, mailing address, email address, and phone number.

    • Protected Health Information (PHI): Prescriptions, medical necessity documentation, insurance information, and specific health conditions related to the supplies we provide (e.g., glucose monitoring or ostomy care).

    • Payment Information: Billing address and insurance provider details.

    2. How We Use Your Information

    We use your information strictly for healthcare operations, including:

    • Fulfilling and delivering medical supply orders.

    • Communicating with your healthcare providers for prescription verification.

    • Processing insurance claims and billing.

    • Sending transactional SMS updates regarding your order status and delivery coordination.

    3. HIPAA & Data Security

    As a healthcare-related entity, we maintain strict administrative, technical, and physical safeguards to protect your PHI.

    • Access to your data is limited to authorized employees who need it to perform their jobs.

    • We use encrypted systems to store and transmit sensitive health data.

    4. SMS & Mobile Communication

    If you opt-in to receive text messages from Balcones Care Solutions, the following terms apply:

    • Consent: By providing your mobile number and opting in, you agree to receive recurring automated text messages regarding your medical supplies and service updates.

    • Usage: SMS will be used solely for transactional purposes (order confirmations, delivery tracking, and refill reminders).

    • Opt-Out: You may opt-out at any time by replying STOP to any message. Reply HELP for assistance.

    • Carrier Compliance:No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    5. Third-Party Sharing

    We do not sell, rent, or lease our patient lists to third parties. We only share your information with:

    • Healthcare Providers: To coordinate your care.

    • Insurance Carriers: For billing and reimbursement.

    • Shipping Partners: Only the necessary contact info (name/address) required for delivery.

    6. Your Rights

    Under HIPAA and privacy laws, you have the right to:

    • Request a copy of your records.

    • Request corrections to inaccurate information.

    • Revoke your consent for SMS communications at any time.

    7. Contact Us

    If you have questions about this policy or our privacy practices, please contact us at:

    Balcones Care Solutions 1 E Central Ave, Suite 209 Temple, TX 76501 Phone: (254) 343-7787