SMS Terms & Conditions

1. SMS Consent & Privacy

The phone numbers obtained as part of our SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. Your privacy is our priority.

2. Types of SMS Communications: Customer Care

By providing verbal consent to receive text messages from Balcones Care Solutions during your setup call, you will receive messages specifically related to Customer Care, including:

Updates regarding your medical supply orders.

Coordination for the delivery of your prescribed equipment.

Direct responses to your customer service inquiries.

Example: "Hello, this is Balcones Care Solutions Customer Care. We have received your request for medical supplies and are processing it now. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency varies based on your specific needs and coordination requests. You can expect to receive up to 2–4 messages per month regarding your supply coordination.

4. Fees

Standard message and data rates may apply.

5. Opt-In Method

You may opt-in to receive SMS messages from Balcones Care Solutions in the following way:

Verbal Consent: By providing your mobile phone number and explicitly agreeing to receive service-related text messages during your initial setup or intake phone call with our team.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive.

7. Help & Support

If you need assistance, reply with the keyword HELP or contact us directly at 254-343-7787 or visit https://www.bcs-med.com/contact.

8. Standard Disclosures

Message and data rates may apply.

Message frequency varies.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy.